The Role of Top Management Support and Communication on Successful of Enterprise Resource Planning System

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Uswatun Khasanah, Sri Mulyani, Bahrullah Akbar, Muhammad Dahlan

Résumé

This study investigates the relationship between top management, project management, communication, and ERP implementation in Indonesia's state-owned enterprises. This study also explores the moderating role of top management support and communication in the project management - ERP implementation relationship. A total of 88 companies (76 percent of Indonesian state-owned enterprises) participated in this study. The research hypothesis was tested using Hayes' Macro PROCESS. Results revealed that top management support, project management, and communication have significant and positive effects on ERP implementation. In addition, top management support moderates the relationship between project management - ERP implementation. This study provides different insights to point out the importance of top management support as boundary conditions in the relationship between project management to ERP implementation. Also, this study contributes to generating a better understanding of the drivers of ERP implementation in general and provides insights into the inclusiveness of EPR implementation in state-owned companies such as in Indonesia.

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