The Influence of Lecturers’ Competency, Information Management System, and Service Quality towards Students’ Satisfaction

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Bahrani, Rahmat Soe’oed, Zaenab Hanim

Résumé

Some essential questions related to student satisfaction in higher education will be answered through this paper. The aim is to find out; (1) The influence of lecturer competence, the management information system, and service quality partially on student satisfaction, (2) The influence of lecturer competence and the management information system partially on service quality, (3) The influence of management information system on lecturer competence, (4) The influence of the management information system indirectly on student satisfaction through service quality, and (5) The influence of lecturer competence and the management information system indirectly on student satisfaction through service quality. The design of this study is quantitative using survey methods. The total population of this study was 2,438 students. The researcher then used a stratified random sampling method known as the Slovin formula to select a sample of 320 people. Data was collected using a questionnaire with the data being analyzed by regression and path analysis. Based on the results of statistical tests and discussion, the researcher concluded that; 1) the competence of lecturers, management information systems, and service quality have a significant influence on student satisfaction, 2) the competence of lecturers and management information systems have a significant influence on service quality, 3) management information systems have a significant influence on lecturer competence, 4) the management information system has a  significant indirect effect on student satisfaction through service quality, and 5) that lecturer competence and the management information system have a significant indirect effect on student satisfaction through service quality.

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