A Study on Quality management: Challenges and Prospects of Ethiopian Universities

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Asalf Habtegeorgis, G.C Maheshwari, Rajan Yadav

Résumé

Higher education has build capacity and contributes to the developement endeavor of the country. However, relentless advances in technology have brought, this sector on the precipice of significant changes and transformation in the past few decades. Quality in the higher education sector drives competitiveness, excellence, and innovation, improving economic status by contributing a skilled workforce and raising the standard of living. With the establishment of agencies like HERQA and many other economic reforms, the Ethiopian government improves higher education quality. However, issues like poor infrastructure, lack of policies to regulate education quality, staff resistance, low enrollment, or inappropriate budget allocation; hampers the education sector's development. This study aims to identify the challenges faced by Ethiopian universities in the implementation procedure of quality management practices. The study employed a mixed research approach; the quantitative analysis on the perception of 472 students and faculties of 11 universities was utilized and suggested that political challenges like policies implementation or government budget allocation, economic challenges like student's enrolment at the primary-secondary level, socio-cultural challenges like attendance level, and execution challenges like ICT development have a significant influence in the quality of higher education. Whereas the qualitative study of 20 quality assurance units of 11 universities and 4 senior experts of the ministry and the agency also stated that staff resistance, lack of awareness, or inadequate facilities hamper education quality in higher institutions. Thus, there is a need for de-politicizing institutional policies, innovative teaching mechanisms, unique regulatory bodies, and effective quality management models like ISO9000 to overcome the existing challenges and develop educational quality in higher educational institutions.

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