A Study on Quality Management: Implementation Practices of Ethiopian Universities

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Asalf Habtegeorgis, G.C Maheshwari, Rajan Yadav


Quality Management is a multi-dimensional concept wherein higher educational institutions work on optimizing their functions, activities, and resources to meet the standards of education. Since 1994, the Ethiopian government witnessed higher education growth by increasing the number of institutions, increased net enrolments, and a surge in adult literacy rate. However, the disparity in men's and women's education status, lack of adequate data, lack of ICT development in institutions, ineffectively trained instructors, staff resistance, limited capacity of instructors, and traditional training mechanisms hamper the functioning of the education sector. Thus, considering this phenomenon, this study aimed to examine the perception of students and faculties and academic staff of higher educational institutions in Ethiopia to determine the contribution of the quality management system in the quality of higher education. A survey study employed a mixed research approach. Quantitative data of respondents of 472 students and faculties 11 different higher educational institutions were processed using statistical techniques. Whereas a Qualitative study of  20 quality assurance unit heads of the same universities and senior experts from the system-level of the Ministry and agency of Ethiopia was revealed that staff aspects like staff resistance decline or quality management practices implementation, organizational quality aspects like availability of innovation mechanism or adequate incentives generation, and infrastructure quality aspects like effective faculty, laboratories, and workshops availability influence higher education quality. These findings were collaborated by the academic staff and senior expert at the system level.

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