Organizational Justice in the Financial Sector: Does Procedural and Distributive Justices Mitigate Conflict Issues Among Employees of Deposit Money Banks?

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Joy Nonyelum Ugwu, Chimeziem Chimdiadi Udeze, Nicholas I, Achilike, Nneka Benedette Okezie, Ngozi Franca Iroegbu


This study empirically investigates the conflict mitigation roles of organizational justice among the employees of Deposit Money Banks (DMBs). Specifically, the work examines how remuneration affects inter conflict among banks staff; and it as well evaluates the effect of policies implementation on counterproductive work behaviour of Nigerian banks workforce. The descriptive survey design was adopted with a population of 1,572 banks staff selected from five deposit money banks (DMBs). They were purposively selected from Lagos, Nigeria. A sample size of 735 was drawn. The closed-ended structured questionnaire was the instrument used to collect data from the respondents.  Results shows that unfair remuneration encourages inter conflict among banks employees. Further, enforcement of corporate policies leads to counterproductive work behavior among staff of the selected banking institutions.The study recommends that fairness in remuneration, allocation and policy implementation are fundamental to the overall positive attitude and behaviour among the employees of financial firms.

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